Customers message when it suits them: after you close, in the middle of an appointment, at 11pm on a Sunday. Answering every booking request, price question and "are you open?" eats hours of your week, and the ones left waiting book with whoever replied first.
Why Yapper
Most chatbots don't know what they don't know, and your customers feel it. Yapper reads every incoming message, handles what it can confidently handle, and quietly escalates the rest to your team in real time. No robotic loops. No angry customers. No "please repeat your question."
Thumbs down a reply and pick a better one. Yapper rewrites its own playbook.
Same coach in the chat. Different conversation at every stage.
How it works
Everything included
No tiers and no add-ons. Everything below comes with your plan, for every teammate and every sender.
| Channels | |
|---|---|
| On the official WhatsApp Business Platform. A number you already use in the WhatsApp Business app keeps working there. | |
| Answers DMs and comments, and can work alongside ManyChat. | |
| Facebook Messenger | Answers the messages your Facebook Pages get. |
| Website chat | A chat widget for your site, with your color, your greeting and an optional visitor form. |
| Unlimited senders | Connect every number, account, Page and website you have. Each one can follow its own playbook. |
| Setup and knowledge | |
| Setup in a chat | A setup assistant interviews you on WhatsApp, Instagram, Messenger or in your browser. Answer with a voice note when that's easier. |
| Try it before you pay | Text a draft of your assistant from your phone. Billing starts when you activate your plan. |
| Handbook | Your services, prices and policies, read from your website, your documents and your WhatsApp catalog. Edit it anytime. |
| Check-ins after go-live | In your first two weeks live, Yapper picks a few real replies for you to rate and asks you to check what it assumed. |
| Your assistant | |
| Playbooks | The instructions your assistant follows on each sender. |
| Phases | Your own customer stages, each with its own instructions. Customers move between them as the conversation goes. |
| Business rules | What it must never do, like offer too big a discount. A reply that breaks a rule is rewritten or held for your team. |
| Routines and checklists | Conversations it runs step by step, and the details it collects every time. |
| Corrections that stick | Rate or correct a reply, and your assistant keeps the fix. |
| Your customer's language | It replies in the language each customer writes in. |
| Photos and voice notes | It reads the photos customers send and answers voice notes like any other message. |
| Reply quality | Choose Standard or Best for a playbook or a single conversation. |
| Simulator | Chat as a test customer or replay a real conversation, and see every step of a reply before customers do. |
| Inbox and team | |
| Live inbox | Watch conversations as they happen, reply yourself, and pause the assistant for one customer. |
| Escalations | It hands a conversation to your team when it needs a person, and alerts them by email or WhatsApp. |
| Alert coverage | Choose who is alerted for each sender, playbook or phase, with backups. |
| Tasks | Notes and suggested changes your assistant leaves for your team to apply or dismiss. |
| Unlimited team members | Invite your whole team at no extra cost. |
| Roles and access | Built-in and custom roles, groups, and access by sender, phase or conversation. |
| Outreach | |
| Broadcasts | Send a message, image, video, PDF or link to many customers, with buttons. See who received, read, replied or tapped. |
| Scheduled messages | Schedule a message for later, or a repeating one your assistant writes for each customer. |
| WhatsApp templates | Create templates in your dashboard. They go to Meta for approval automatically. |
| Follow-ups | Your assistant follows up when a customer goes quiet, with a WhatsApp template once the 24-hour window has closed. |
| Quiet hours | No follow-ups at night or on the days you choose. |
| Opt-outs | When a customer asks to stop, automated messages to them stop. |
| Instagram growth | |
| Comment Triggers | Someone comments a keyword on your post or reel and gets a DM with your PDF, link or card. |
| Comments without a keyword | Your assistant privately answers comments that ask something. |
| Commenter leads | Commenters worth reaching out to show up in Tasks. |
| Follower status | See which of your Instagram customers follow you. |
| CRM and insights | |
| Customer table | Every customer with their phase, contact details and your own columns. Export it to CSV. |
| Filled in as it chats | Your assistant saves names, emails and phone numbers, and fills in your custom columns. |
| Extraction routines | Read each conversation and fill in a status, a score or a next step. |
| KPIs | Track a measure like purchase intent or satisfaction for each customer. |
| Customer reports | Reports written from a customer's conversations, like a progress report. |
| Stats | Messages in and out, what your assistant handled on its own and how customers move between phases, on a board you arrange. |
| Tracked links | Count how often a link, like your booking link, is sent. |
| Consultant and integrations | |
| Consultant | Reviews your setup and conversations and proposes changes, shown before and after, that you approve. |
| From Claude or ChatGPT | Connect your own Claude or ChatGPT and consult on your workspace from there. |
| API and webhooks | Connect your own software, and get conversation events and phase changes as they happen. |
| Your data | |
| Erase a customer | Permanently erase everything you hold about one customer when they ask. |
| Delete your account | Delete your account and all of your workspace data. |